The WSQ AOE programme provides a systematic pathway that aims to equip workforce with vital industry skills and knowledge to
enhance competency, increase operational productivity and professionalism within the industry.This
programme is specially designed for the Professionals, Managers, Executives and Technicians (PMETs)
across all industries and related sectors, including government statutory boards and government ministries, aiming to enhance the skills in the areas of quality management,
business process improvement, people management and project management.
COURSE OBJECTIVES
1. To enhance the skills in the areas quality management
2. To encourage business process improvement
3. To drive people management
4. To implement project management
COURSE OUTLINES
Module 1: Apply Management Level Planning Skills (2 days/ S$224.70*)
2012 Programme Intake Dates
15 & 16 March, Assessment: 30 March
17 & 18 May, Assessment: 31 May
- Different types of plans
- Approaches to planning
- Definition of organisational policies, objectives and procedures
- Four main functions of management
- Relationship of planning to other management functions
- Relationship of operational plans to strategic plans
- Organisational operational plans
- Types of functional goals
- Steps in planning process
- How to translate organisational objectives into functional goals
- How to conduct strengths and weaknesses analysis
- Resource utilisation
- Contingency planning
- How to prepare planning outcomes reports
Module 2: Apply Project Management Skills (4 days/ S$417.30*)
2012 Programme Intake Dates
2, 3, 9 & 10 February, Assessment: 29 February
10, 11, 12 & 13 April, Assessment: 30 April
6, 7, 13 & 14 June, Assessment: 29 June
- Purpose of project management
- Pros and cons of managing projects
- Project management processes
- Defining the scope of project
- How to conduct feasibility analysis of undertaking the project
- Project selection methods
- Managing project risks
- How to manage the resources required to undertake the project
- Project management tools
- Negotiation skills
- Types of stakeholders
Module 3: Manage Process Improvement (3 days/ S$288.90*)
2012 Programme Intake Dates
14 & 15 February, Assessment: 28 February
17 & 18 April, Assessment: 24 April
11 & 12 June, Assessment: 28 June
- Concept of process management
- Organisational goals vis-Ё¤-vis customer expectations and requirements
- Process continuous improvement methodologies used by organisation
- Defining process relationship
- Process mapping techniques
- Process mapping conventions or symbols
- Types of data and how data should be recorded
- Process control for variable and attribute data
- Methods of presenting process data
- Process capability
- Change solicitation process
- Change resolution process
- Standardisation of process
Module 4: Manage Quality System and Processes (5 days/ S$481.50*)
2012 Programme Intake Dates
19, 20, 21 & 27 March, Assessment: 29 March
8, 9, 10 & 21 May, Assessment 29 May
- National/international quality standards
- Workplace quality system requirements
- Scopes of quality system and processes
- Customer expectations
- Dimension of quality
- Costs of quality
- Communication means
- Use of statistical process control tools for measuring and tracking of quality performance
- Quality issues resolution process
DURATION
14 days (4 modules) for full qualification.
| | Training Hours | Assessment Hours |
Module 1 | 14 | 1 |
Module 2 | 28 | 2 |
Module 3 | 22 | 2 |
Module 4 | 37 | 3 |
TRAINING METHODOLOGY
Classroom-based experiential learning with roleplays, exercises and case studies
AWARD
Upon completion of this programme, a full qualification certificate will be issued
by Singapore Workforce Development Agency (WDA).
This also includes a Statement of Attainment (SOA) for each individual module.
ASSESSMENT
Duration: refer to the table
Method: oral, written, and project work
Min 75% attendance and undergo assessment are required to qualify for government grant.
COURSE FEE
S$1,412.40* for all 4 modules (individual modules are available)
*Price is inclusive of 7% GST and after WDA funding for Singapore Citizens and Permanent Residents
Open for MNCs, SMEs, Government Ministries, Government Statutory Boards, employed or unemployed
ABSENTEE PAYROLL
Capped at S$4.50 per hour
ADMISSION CRITERIA
Learners are assumed to:
- Have an in-depth knowledge of their organisational work processes and good presentation skills
- Employability Skills System (ESS) level 8 or equivalent
An applicant must be at least 18 years of age on admission to the programme.
FURTHER ENQUIRIES
Contact: Rayson Lee
Phone: 65 6826 3086
Fax: 65 6826 3021
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