Course date: 27 May 2011
Time: 9 am to 5 pm
Venue: Furama RiverFront Hotel, Havelock Rd.
Nearest MRT: Tiong Bahru
Introduction
In an ideal world difficult behaviours have no place at work.
However, in reality, dealing with difficult people is something
many supervisors face as part of their everyday work life.
The stress of handling difficult people and difficult situations
can create a lack of productivity, low morale and high absenteeism.
Through hands-on activities, self assessments and exercises participants
learn how to better deal with all sorts of difficult people and situations.
At the same time this workshop gives us insight in using our emotions and
will help develop the interpersonal skills needed to handle difficult people
and difficult situations provides the tools for dealing with all types of work
behaviour problems.
Course outline
Leadership and Management Styles, Skills, and Behaviours.
Exploring the 3 different types of Leadership Approaches
- Authoritarian (autocratic)
- Participative (democratic)
- Delegative (free reign)
Delegating with Empowerment
What can we see in an empowered worker?
- Willing to accept challenging tasks
- Eager to learn new things,
- Take responsibility?Cooperative
- Highly motivated
Principles of Effective Feedback
- Avoid focus on the person but on the issue
- Avoid sarcasm. Avoid blaming.
- Avoid negative behaviour
- Avoid interrupting the person you are talking to
Handling Difficult Staffs
- Negative Staff ....Nasty and Difficult Staff
- Stubborn Staff.... Taiji Master
- The Great Pretender
Influencing Skills
- Purpose of influence
- Swaying Opinions of Others
- Emotional Quotient (EQ)
- Presenting Views with Confidence & Conviction
Dealing with Under Achievers
- Find out the root cause of Performance Problem. Address the issues concerned
- Emphasize the importance & benefits of Good Performance
- Highlight the Implications & Impact of Poor Performance
Dealing with Discipline Problems
- Understand Bad Work Behaviour of Staff.
- Pinpoint Unacceptable Work Practices
- Give a reasonable timeframe to see improvement
- Highlight Consequences of Non-compliance
Early Bird & Group Discounts
$329 per participant for 1 person sign up
$296.10 per participant for 2 persons sign up
S279.65 per participant for 3 or more persons sign up
Tel: 9241 4209 (Enquiries) Fax: 6884 7640 (Registration)
(Enquiries or Registration)
Visit: www.sgtraininghub.com
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Usual Course Fee: $ 399 only-Include course notes, training certificate,
Usual Course Fee: $ 399 only-Include course notes, training certificate,
refreshment and sumptuous indigenous International buffet lunch
at The Square @ Furama (Halal & Vegetarian meal provided)
Pay to Corporate Training Development
Mail: 25A, ,Jalan Membina, #06-102, Singapore 162025
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