Phone Handling Techniques for Payment and Debt Collections

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A one-day skills coaching in effective payments and debt collection using the correct telephone
techniques

Early Bird Discount $88 off per pax
Group Discount: 2 pax additional 10% discount.
3 pax or more additional 15% discount

Course date: 22nd Dec 2009-Tuesday
Time: 9am to 5pm
Venue: River View Hotel
Havelock Road
Nearest MRT: Tiong Bahru

Program Objective
To equip the participants with the necessary telephone skills & having the
right mindset in managing payment collections or debt recovery effectively.

Program outline

Introduction to payment & debt collections
-primary objectives in payment collections
-the importance of debt collections
-objectives of establishing collections
policies as well as examples of some general collection policies

How to lower your risk factors?
-having a proper credit control system and causes of delinquency in
receivables

Attributes of an effective collections staff
-what are the attributes that makes an effective collections staff.

Effective collection techniques
-general guidelines on collection techniques

Effective telephone techniques
-introduces telephone collections, communicating tips, the process of a
successful phone collection call & developing your collection POWER

Debtor profiles
-guide the participants through on the different debtor profile types &
the tell-tale signs as well as the kinds of delinquent debtors.

Stalls & objections/disputes, gatekeepers
-Examines the difference between a stall & an objection/dispute, the
different types of stalls & how to counter them & also how to get
around gatekeepers.


Why Attend? The program is highly suitable for all staff that needs to collect payment and
debt as part of their work, participants will learn

Developing an effective telephone voice for collections
Essential listening skills in payment chasing
Preventing pitfalls when talking to customers
Managing interpersonal skills to handle difficult calls
Preparing for your AR dunning calls
Questioning techniques to handle excuses
Overcoming difficult customers and payment objections
Closing the dunning call to get commitment to pay
Identifying warning signs to reduce & prevent bad debts

Please Click HERE to download the brochure

Register Early: Fax: 6884 7640 (Registration)Tel: 9241 4209 (Enquiries)
Email: Benson@sgtraininghub.com (Enquiries or Registration)
Visit: www.sgtraininghub.com
Online Registration

Fees: $ 399 Nett -Include course notes, training certificate, refreshment
and indigenous International buffet lunch at River Garden Coffee House
(Halal & Vegetarian meal provided)

Pay: Corporate Training Development
Mail: 25A Jalan Membina, #06-102, Singapore 162025